Frequently Asked Questions
Need help? Find answers to common questions
Quick explanations about account setup, login, betting and promos.
Frequently Asked Questions
How to create an account?
Press the “account” button in the upper right corner of the website. On the next page press the yellow registration button which will take you to the registration form. Fill in required information and agree to the terms and conditions and finish registration process by pressing register button at the bottom of the website. After completing the registration process you will receive sms message with your temporary password.
How to login into my account?
Press the “account” button in the upper right corner of the website. In the login screen fill in your username and password and press “login” button.
How do I change my password?
While logged in to your personal account press the account button in the upper right corner of the website. In your account menu select the “change password” option. Fill in your current password and new password and finish the process by pressing the save button.
What to do when I forgot my username?
In case of forgetting your username kindly contact Topbet customer care.
What to do when I forgot my password?
In the login section press the “reset password” button. Fill in your username and press the “send request” button. New password will be sent to you by sms message.
How to use promo code?
During registration process there is an option to fill in a promo code. Promo codes can be used only during registration process.
What is a promo code used for?
For using promo code you will get special bonuses like free bets.
How to create a ticket?
Go to sports betting section and select matches with desired selections. By clicking on the odds you will add selections to your ticket (bet slip). You can check your current ticket by pressing the ticket button at the bottom of the website. In the ticket detail you can set the stake amount and form of payment (free bet points or cash). Press the “Place bet” button at the bottom of the ticket – this will create your ticket.
What are free bet points?
Free bet points are form of the currency usable by players for sports betting. Free bet points are awarded to players by Topbet and can’t be withdrawn.
How do I use free bet points?
While placing a ticket there is an option on the ticket to switch between cash and free bet points. While using free bet points you are not using your own money.
What bonuses and promos can I use?
You can use all bonuses and promos offered by Topbet according to terms and conditions. Bonuses and promos can be found in the “Promo” section.
What is minimum bet for sports betting and what is maximum payout?
Minimum stake for sports betting is 1000 UGX. Maximum payout is 1 000 000 000 UGX.
How to contact Topbet?
You can contact us by toll free line – 0800 304 444